Warranty Term
In order to maintain iNDS’ best service level to our product buyers, we kindly ask buyers’ attention to this service policy statement(hereinafter referred to as "Policy") and fully cooperate with iNDS TECHNOLOGY, INC.(hereinafter referred to as "iNDS") to comply with the Policy.

iNDS’ Policy starts effective from the issued date and iNDS reserves the right to modify the Policy at anytime.  Neither iNDS nor any of its subsidiaries, affiliates, officers or employees will be responsible for any damages or liabilities incurred arisen out of such modifications or cancellation.
 
Repairable Parts Consumable Parts
1. Motherboard
2. CPU
3. RAM
4. Power supply
5. Hard drives
6. Memory cards (SD, Compact Flash)
7. WiFi interface card
8. Power adapter
9. Fan
10. Hardware accelerator interface card
1. Mechanical and plastic parts
2. Cables
3. Power cord
4. HDD Tray
5. Heat sink
6. Rack mount bracket
7. Antenna and antenna cable
8. Infra red remote controller and receiver cable
  1. Product Warranty Period.   iNDS’ warranty period for its products against defects in material and workmanship under normal use is: 
    1.  2 years for all areas
  2. DOA Service.   Dead on Arrival (DOA) Service request is valid within One (1) month from the date printed on the invoice.  Buyer shall check and find the defective product serial number firstly.  iNDS reserves the right to confirm if Buyer’s DOA request is valid.  Buyer is obligate to perform the test per iNDS’ request and inform iNDS the test result.  After validation, iNDS will issue a DOA number to Buyer.  The DOA Service procedure is listed on Appendix A in this document.
  3. RMA Service.   Return Material Authorization (RMA) service is available for Buyer, subjected to all purchased products from iNDS.  Buyer shall check and find the defective product serial number firstly.  iNDS reserves the right to confirm if Buyer’s RMA request is valid.  Buyer is obligate to perform the test per iNDS’ request and inform iNDS the test result.  After validation, iNDS will issue a RMA number to Buyer. There are 2 categories of RMA services: Under-Warranty RMA Service (for products within warranty period) and Out-of-Warranty RMA Service. (for products out of warranty period)  iNDS Under-Warranty RMA Service procedure is listed in Appendix B in this document and Out-of-Warranty RMA Service procedure is listed in Appendix C.
  4. Repair Cost.  iNDS provides free repair service to Buyer for Under-Warranty RMA service.  Buyer shall pay the repair cost for Out-of-Warranty RMA service or if iNDS Technical Support Department judges the product defect was caused by man.   For repair cost detail, please refer to Appendix C.
  5. Shipping cost:  
    • In the case of DOA, iNDS will be responsible for transportation charges to and from Buyer.
    • In the case of Under-warranty RMA Service, consigner shall pay for freight.
    • In the case of Out-of-Warranty RMA Service, Buyer will be responsible for transportation charges to and from iNDS.
    • DOA and RMA items are not allowed to mix together and send back to iNDS in the same shipment.
  6. Warranty Void.   iNDS deems iNDS products or parts out of warranty if:
    • They have been mishandled, misused, willfully damaged, neglected, modified, changed, or defaced in any way.
    • The iNDS label or barcode sticker has been altered or obscured or removed from product.
    • The term of the warranty has expired.
  7. Parts Return.  For Under-Warranty RMA service, Buyers can send Repairable Parts back to iNDS for RMA service according to the table below.   For Irreparable Parts, Buyers do not need to send back to iNDS.  Once iNDS issues the RMA number, iNDS TSD (abbreviation for Technical Service Department) will send replacement parts directly to Buyers within 10 working days. Consumable Parts are not included in warranty and are not allowed to send back to iNDS unless specifically requested by iNDS.  To purchase the consumable parts, Buyers can refer to iNDS Spare Parts Order Book for each model.    
  8. Data Backup.   Buyer is responsible for backing up all data stored in any storage devices before returning to iNDS for service.  iNDS will not be liable for any data loss during the service.
  9. iNDS Technical Support Department (TSD) Contact Information:


Phone: +886 2 8691 7888
Fax: +886 2 2641 1830
E-mail: ds_support@indstech.com

 

 

Appendix A: Product DOA Service

  1. DOA shall mean product completely fails to function within one (1) month from the date printed on the invoice.
  2. DOA request for the product cosmetic defects (scratch, distortion, etc.) is valid only when they are impoverished within iNDS factory. Buyer shall agree to check the product cosmetic defects carefully before shipping it back to iNDS, and iNDS reserves the right to reject the DOA case if it is judged obviously damaged by external force. 
  3. Return only the equipment that is not functioning properly. No disks, memory cards, manuals, cables or other accessories are necessary to return unless the Buyer is instructed to do so. iNDS will not be responsible for the loss or damage for uninstructed returned accessories.
  4. iNDS will provide Buyer with a DOA number within two (2) business days after the DOA documents are validated from both sides - iNDS and Buyer. The RMA/DOA Flow is listed on Appendix D. Buyer shall fill out the RMA/DOA Request form with product serial number, problem code, detail symptom and return parts list, send or fax to iNDS TSD and wait for the notification of a DOA number from iNDS.
  5. If Buyer fails to provide detailed specification information on the RMA/DOA Request Form, the product specification will be based on iNDS’ received configuration.
  6. No DOA returns will be accepted by iNDS without a DOA number, and any cost incurred from unauthorized DOA return is subject to the DOA sender.
  7. The return of DOA goods from Buyer will be managed through a Buyer Repair center. The defective products shall be shipped out to iNDS within seven (7) business days after the DOA number is issued to Buyer. The DOA request will be rejected and the defective product(s) will be transferred under RMA process flow if buyer failed to do so correctly.
  8. Buyer must return defective products to the original place of purchase. iNDS is not liable for handling import/export issues raised from products not purchased directly from iNDS. If Buyer’s products are purchased through International Purchase Organization (IPO), DOA shipments must be delivered to the original IPO, the original IPO then transfer the DOA to iNDS for verification.
  9. iNDS shall replace the failed product and send them out within seven (7) business days after receiving the defective product. In case where stock of original component may be lacking, a substitute of equivalent or better value will be given instead.
  10. Please ensure all product models listed on shipping documents are consistent with DOA request form to avoid possible custom and duty issues. If they are inconsistently documented, the products may not be accepted, and additional costs may be charged. At the same time, the DOA process might be delayed.
  11. If there is any mismatch between the documents we have received and actual returns (e.g. number of modules, wrong item description), iNDS will notify Buyer within 3 working days. Please justify the argument within 2 working days after the iNDS notification date. Otherwise, iNDS might consider the shipment incomplete and send back to Buyer with freight unpaid.
  12. Due to custom, duty and security issues, using speed post for DOA shipping will not be accepted by iNDS. Buyer should use UPS, DHL, Forwarder or other express for DOA shipping.
  13. 13. iNDS is responsible for both inbound and outbound shipping charge.

Appendix B: Under-Warranty RMA Service

  1. Under-Warranty RMA Service shall mean product fails to function and need to have a repair service beyond one (1) month from the date printed on the invoice, and under warranty period (counted from the date printed on the invoice).
  2. iNDS will provide Buyer with a RMA number within two (2) business days after the RMA documents are validated from both sides - iNDS and Buyer. The RMA/DOA Flow is listed on Appendix D. Buyer shall fill out the RMA/DOA Request form with product serial number, problem code, detail symptom and return parts list, send or fax to iNDS TSD and wait for the notification of a RMA number from iNDS.
  3. If Buyer fails to provide detailed specification information on the RMA/DOA Request Form, the product specification will be based on iNDS’ received configuration.
  4. No RMA returns will be accepted without an RMA number, and any cost incurred from unauthorized RMA return is subject to the RMA sender.
  5. iNDS TSD will check the content of RMA/DOA Request Form from Buyer. If there is any incorrect or incomplete information, iNDS TSD will inform the Buyer for clarification.
  6. iNDS TSD will inform Buyer of the quantity of the products found to be out of warranty upon receiving Buyer’s RMA request form. It is then up to the Buyer to decide whether he/she wants these out-of-warranty products to be repaired, and inform iNDS TSD the decision. Repair cost will be charged for out of warranty products. An RMA number will be given immediately after all issues are clarified.
  7. Buyer must return defective products to the original place of purchase. iNDS is not liable to handling import/export issues raised from products not purchased directly from iNDS. If Buyer’s products are purchased through International Purchase Organization (IPO), RMA shipments must be delivered to the original IPO, the original IPO then transfer the RMA to iNDS for verification.
  8. The return of RMA goods from Buyer will be managed through a Buyer Repair center. The defective products shall be shipped out to iNDS Repair Center within seven (7) business days after the RMA number is issued to Buyer. The RMA service request will be postponed or rejected if Buyer failed to do so.
  9. iNDS will repair the defective products and send them back to Buyer within ten (10) business days after receipt (maximum 20 pieces per shipment). In case where stock of original component may be lacking, a substitute of equivalent or better value will be given instead.
  10. Ensure all product models listed on shipping documents are consistent with RMA request form to avoid possible custom and duty issues. If they are inconsistently documented, the products may not be accepted by iNDS, and additional costs may be charged to Buyer. At the same time, the RMA process might be delayed.
  11. In case there is any mismatch between the document iNDS has received and actual returns (e.g. number of modules, wrong item description), iNDS will notify Buyer of the mismatch within three (3) business days. Please justify the argument within two (2) business days from the iNDS notification. iNDS will consider the shipment incomplete and the Buyer is liable for any cost incurred from this RMA case.
  12. Due to custom, duty and security issues, using speed post for RMA shipping will not be accepted by iNDS. Buyer should use UPS, DHL, Forwarder or other express for RMA shipping.
  13. Each party will pay for one outbound shipping cost, i.e., Buyer will pay shipping cost on products shipped to iNDS for repair, and iNDS will pay shipping cost on products returned to Buyer.
  14. Products repaired by iNDS shall be warranted for three (3) months from the date printing on invoice, or the remainders of the initial warranty period, whichever is longer. This warranty is valid only for same defective parts return for repair, not for the whole machine or the other parts.

 

Appendix C: Out-of-Warranty (OOW) RMA Service

Out-of-Warranty Repair Repair Cost
Product Items *Inspection Cost Labor Cost **Material Cost
Products with LCD display US$100 Repair/Replacement
Materials Price
All other Products US$40 USD $60 Repair/Replacement
Materials Price
  1. Out-of-Warranty RMA Service shall mean product fails to function and need to have a repair service beyond the warranty period (counted from the date printed on the invoice).
  2. iNDS has the duty to inform Buyer when RMA goods appear to be both out of warranty and un-repairable. It is then up to the Buyer to decide whether or not these products should be shipped back to the Buyer.
  3. iNDS will provide Buyer with an RMA number within two (2) business days after the RMA documents are validated from both sides - iNDS and Buyer. The RMA/DOA Flow is listed on Appendix D. Buyer shall fill out the RMA/DOA Request form with product serial number, problem code, detail symptom and return parts list, mark which products are out of warranty, send or fax to iNDS TSD and wait for a RMA number.
  4. If Buyer fails to provide detailed specification information on the RMA/DOA Request Form, the product specification will be based on iNDS’ received configuration.
  5. No Out-of-Warranty RMA returns will be accepted without an RMA number, and any cost incurred from the illegal RMA return is subject to the RMA sender.
  6. iNDS TSD will check the content of RMA/DOA Request Form from Buyer. If there is any incorrect or incomplete information, iNDS TSD will inform the Buyer for clarification.
  7. The return of RMA goods from Buyer will be managed through a Buyer Repair center. The defective products shall be shipped out to iNDS Repair Center within seven (7) business days after the RMA number is issued to Buyer. The RMA service request will be postponed or rejected if Buyer failed to do so.
  8. iNDS will repair the defective products and send them back to Buyer within ten (10) business days after receipt (maximum 20 pieces per shipment). In case where stock of original component may be lacking, a substitute of equivalent or better value will be given instead.
  9. Buyer is responsible to provide correct and consistent shipping documents and RMA/DOA Request Form. If they are inconsistently documented, the products may not be accepted, and additional costs may be charged, and the RMA process may also be delayed.
  10. iNDS will repair out-of-warranty products at a cost of Buyer. iNDS will send an invoice to Buyer before repairing, and the Buyer must sign back the invoice immediately to approve the payment. If there is more than one (1) instance of warranty charges not received by iNDS, then iNDS will not repair the out-of-warranty product next time.
  11. After repair, if the repair charge is not received, the repaired products will not be returned to Buyer and the repaired products will be in iNDS’ custody. iNDS will issue notice to Buyer again to pay the charge within 1 month from the completion of repair. If Buyer fails to respond within 3 business days after receiving the notice, iNDS has the authority to deal with the repaired product at its choice. Buyer should have not objection to this.
  12. Repairing cost. For Out-of-Warranty RMA return, only complete iNDS products and product motherboards will be permitted to send back to iNDS for RMA service. As for out-of-warranty RMA service, Buyer shall pay the repair cost as followings:
    1. Note:
    1. 1) The above price list is subject to change without notice.
    1. 2) If any goods are returned without any trouble found or that Buyer decides not to repair, inspection cost will still be levied.
    1. 3) Material cost is the total cost of consumed parts for the repair. The price of the parts will be based on the Spare Parts Order Book of each product Model.
    1. 4) The repair/replacement materials may not be brand-new.

    1. The repair cost includes the inspection cost, labor cost and material cost and is charged for one time service per each unit of the Product System or each piece of the Product Motherboard sent back. For any goods that are abused and irreparable, or been damaged on the journey of shipping back to iNDS due to Buyer’s improperly packing, will be returned to Buyer or destroyed at site as Buyer’s choice.

  13. In case there is any mismatch between the documents we have received and actual returns (e.g. number of modules, wrong item description), iNDS will notify Buyer of the mismatch within three (3) business days. Please justify the argument within two (2) business days from the iNDS notification; otherwise, iNDS will consider the shipment incomplete and the Buyer is liable for any charges incurred from this RMA case.
  14. For the out of warranty RMA service, Buyer will be responsible for transportation cost for all products returned to iNDS’ designated place and for return of products to Buyer.
  15. Products repaired by iNDS shall be warranted for three (3) months from the date printing on invoice. This warranty is valid only for same defective parts returned for repair, not for the whole machine or the other parts.

Appendix D: RMA/DOA Flow