FAQ > Legacy Player
I have 2 of your 500 model installed that indicate in the software that they are ''on-line idle''. What does that mean and what do we do to get it ''on-line playing''?
Players will show status On-line(Idle) when it is

1. no scheduled sequence to play

2. on switching to next layout

3. manually stop via web interface or Player Administrator

4. try to play unsupported media files. (you will see a countdown video from 10 to 0)

Trouble shooting:

1. Try to reboot the player (if not working, continue next)

2. delete all sequence in player settings. resend the latest sequence to player

3. play all the files one by one on player, check if all can be played on player